1. How would you rate the service you receive from HMS?

Excellent Above Average Average Below Average Unacceptable

2. What are the most important reasons you rent from HMS?

Resident Manager
Suitable Location
Quality of building
Amenities in the building, such as exercise rooms, sauna, pool, etc.
Degree of cleanliness and care taken of the building and grounds.
Rental Rate
Appealing floor plan
Extras included in the rent, such as utilities, parking, etc.
Other:

3. Has your Resident Manager been available when needed?

Yes   No

4. Has your Resident manager handled your concerns in a timely manner?

Yes   No

5. Is your Resident Manager courteous and professional?

Yes   No

6. Have you had occasion to stop by or phone our HMS office and, if so, did you receive courteous and professional attention?

Yes   No

7. Please rate our in-house maintenance service:

Excellent Good Fair Poor

8. Were the repairs completed to your satisfaction?

Yes   No

9. Was our maintenance staff courteous and professional?

Yes   No

10. Maintenance employee name:

11. Do you feel your residence is giving you good value for your money?

Yes   No

12. Would you rent form HMS again?

Yes   No

13. Would you recommend HMS to others?

Yes   No

14. Additional Comments:



Name (optional)

Phone Number

Address (please complete)

Street Apt#

City State Zip